- Are fruitleatherNYC bracelets waterproof?
- Yes, all of our bracelets are waterproof. The vegan apple leather will not be harmed by water and our closures are sterling silver, so they will not tarnish. Feel free to wear your bracelet 24/7 without worry of water damage!
- How has COVID-19 affected delivery times? Can I get a tracking number?
- We are processing your orders quickly, but the time it will take will depend on the postage situation in your state. We do not have much control over this. We can just moderate the situation and contact the couriers, which we do regularly already. Please be patient. A lot of deliveries in this time are be delivered as normal. You will receive all of your tracking information upon in an email after you submit your order.
- Can I pay in my local currency?
- The currency will be set to USD by default, this is converted to your currency once you reach checkout.
- Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
- If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
- What is your refund policy?
- Making YOU happy is our number one priority. If you do not receive your order within the estimated time frame or if your order is defective , we will issue you a store credit or refund your money depending on what the issue is. We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
How do I contact you?
If you have any questions that are not on this FAQ page, please contact us on our Instagram page OR please email us at firstname.lastname@example.org and we will reply to your inquiry within 24 to 48 hours.